Maintenance
Preventative commercial elevator maintenance and testing from a locally owned Western Washington elevator contractor.
Learn moreWestern Washington · Licensed · Bonded · Insured
Let Us Point You in the Right Direction.
A locally owned elevator contractor bringing clear communication, honest assessments, and consistent follow-through to every service need.
Locally owned 50+ years combined experience Licensed, bonded, insured All major brands supported
About True North
Service that is practical, customer-focused, and built on trust.
From preventative maintenance and testing to complex repairs, modernizations, and new installations, True North Elevator brings the experience and versatility to deliver reliable results.
Our storyOur services
One experienced team. A broad range of elevator needs.
Explore published True North service areas and connect with the team about your building.
Repair & Upgrades
Support for complex commercial elevator repairs and equipment upgrades with clear communication and honest assessments.
Learn moreModernization
Commercial elevator modernization work supported by reliable components and greater flexibility through non-proprietary control systems.
Learn moreNew Installations
New commercial and residential elevator installation support backed by over 50 years of combined team experience.
Learn moreCab Interiors
Cab interior upgrades are a published True North Elevator service area.
Learn morePit Sealing
Elevator pit sealing is a published True North Elevator service area.
Learn moreWhere we work
Service provided across Western Washington.
True North is a locally owned elevator contractor serving most counties across Western Washington, with published local guidance for King, Pierce, and Thurston Counties.
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Elevator insights
Practical guidance for the first service conversation.
Explore clear, building-focused topics before you request an on-site survey.
4 min read
A Practical Guide to Elevator Maintenance and Category 1 Testing in Washington
A useful starting point for property teams preparing a maintenance conversation and keeping required testing visible.
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4 min read
When Should a Building Plan Elevator Modernization?
Three practical signals to bring into a modernization planning conversation before a building needs a more detailed on-site review.
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3 min read
How to Prepare for an Elevator Repair or Upgrade Conversation
The details that help a property team explain an observed elevator concern and prepare for a focused on-site review.
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How we work
Built for lasting value, not just the next service call.
True North partners with industry-leading suppliers providing non-proprietary control systems, supporting greater flexibility and easier maintenance over the long term.
Explore ServicesClear communication
Timely responses to every question or request.
Honest assessments
Practical guidance grounded in the needs of your equipment.
Consistent follow-through
A dependable approach to service from inquiry through next steps.
Straight answers
Frequently asked questions.
Answers to common service questions. Have a different question? Penny, the True North assistant, is available in the lower corner.
Explore all FAQsHow often should a commercial elevator be maintained?
The right frequency depends on the equipment, use, age, environment, and manufacturer recommendations. A planned maintenance program commonly includes regular visits, documented checks, and adjustments tailored to the building.
What should we do if someone is trapped in an elevator?
Contact emergency services when there is an immediate medical, fire, or life-safety concern, and call the elevator service provider. Do not attempt to force doors open or remove passengers without trained responders.
What is elevator modernization?
Modernization is a planned upgrade of selected elevator systems, such as controls, fixtures, door equipment, machines, drives, or cab interiors. It is different from routine repair because it improves reliability, performance, lifecycle support, or appearance.
What is required before installation can start in Washington?
New installations and many alterations require plans, permits, and approvals before work begins. The exact pathway depends on the work and jurisdiction; the project team should confirm current requirements with Washington L&I and local authorities as applicable.
How are elevator repair and modernization scopes developed?
True North begins with an equipment assessment, site access review, safety measures, logistics, permitting or testing needs, and project conditions. A useful proposal defines assumptions, exclusions, alternatives, and expected lead times.